Interim Head of Customer Engagement, Customer Experience
Interim Search has been commissioned to appoint an Interim Global Head of Customer Engagement, Customer Experience for a global automotive company based in Sweden.
You will play a key role in shaping the customer engagement strategy in how the brand supports, engages, and communicates with customers worldwide.
Key Responsibilities:
- Deliver on Customer Engagement OKRs and strategic priorities
- Drive and implement customer support and communication strategies
- Market governance and performance management
- Lead specialist teams within customer communication and support
- Ensure operational prerequisites and frameworks are in place for effective execution
- Manage and optimize the budget for Customer Engagement initiatives, ensuring effective allocation and cost control
- Responsible for ownership resolution areas within commercial goodwill, technical goodwill and buybacks Competence Requirements
Requirements:
-
A bachelor’s degree in Business Administration, Communication, Customer Experience, or a related field.
-
Minimum 3 years people management experience.
-
At least 5–7 years of experience in customer engagement, customer support, customer communication, or a similar CX-focused role, preferably at a senior or leadership level.
-
Strong knowledge of customer engagement frameworks, communication principles, and support operations.
-
Strong analytical and problem solving abilities.
-
Excellent written and verbal communication skills.
-
Experience collaborating across multiple countries, cultures, and time zones.
-
Contact center experience, understanding performance driving concepts and KPIs.
-
You can work independently with sensitive information while also thriving in a collaborative, crossfunctional environment.
About the process:
The assignment is min 8 months, and starts asap. We present candidates to the customer in less than a week and interviews will take place directly after.
If you have the right profile and are available. Apply today!
