Interim Head of Customer Service

Caroline is a commercial profile with a background in sales and service. She has spent most of her career working in media companies, with corporate services and in telecommunications – mainly as a customer service manager with personnel responsibility. She has a coaching leadership style and is often called upon to understand and analyze KPIs and work to achieve goals. She is used to having many direct reports, often spread across different regions and countries. Caroline most recently completed her third interim assignment, where she was hired by a fintech company. The company works in B2B, and Caroline was hired to conduct a complete review of the business, flows, and processes. She then implemented changes to streamline the function and improve team performance. She sat on the management team and worked closely with the IT function to implement new digital platforms and tools to better track and measure KPIs.

Caroline brings energy to the organization and is someone who puts her whole heart into her work. She is best suited to modern, forward-thinking organizations with a fast pace.