Interim Customer Engagement Lead
Interim Search has been commissioned to appoint an interim Customer Engagement Lead for a group in Stockholm.
Key responsibilities include:
- Focusing on driving omni sales performance by activating the customer in all sales and media channels.
- Driving global strategies and plans and making them relevant within your region for your customer group (e.g. Brand, Customer, Commercial, Media, CRM, Member, Sustainability strategies and plans).
- Creating a thorough customer action and communication plan to engage customer and brand growth for your region.
- Building a solid understanding of the customer groups in the region e.g., market penetration, perception of brand, media consumption, shopping experiences and assortment. Identify challenges, growth opportunities, competition - and suggest strategies and actions to grow the customer group.
- Partnering with key stakeholders to set, follow up and report on KPIs and objectives connected to customer group, key activities or sales periods.
Qualifications:
- You have a university degree in Economics, Marketing, Engineering or equivalent
- You have previous experience from sales, e-commerce and digital marketing
- You have experience building strategies and turning them into detailed action plans to meet goals
- You have knowledge of disciplines within analytics/reporting, marketing and communications
- You have the ability to align stakeholders to drive end results.
About the process:
The assignment is expected to last for about 4 months with immediate start. We present candidates continuously to the client company.
The responsible recruiter is Lena Arrelöv who collaborate with Ida Eriksson.