Interim Search has been commissioned to appoint an interim Customer Service Manager for a global group with its Swedish headquarters in Gothenburg. The Customer Service department is responsible for order management, contacts with suppliers and customers as well as with production and consists of a total of nine employees. The role reports directly to a function in the management team.
The Customer Service Manager leads, develops and supports customer service work in Sweden with process responsibility throughout the country and staff responsibility for customer service in Gothenburg. Responsibilities also include coordinating staffing between the customer service units, identifying areas for improvement in working methods, budgeting and cost follow-up within the function and actively participating in the operational customer service work. External contacts for the role are customers, carriers, third party warehouses and suppliers and internally all departments in the Swedish company.
To be considered for this position, you must have a three-year upper secondary education, at least 5 years of managerial experience in customer service, good knowledge of the Office package and knowledge of SAP. Good knowledge of Swedish and English is a requirement.
The assignment is 6 months long and the recruitment has a very tight timeframe so if you are interested you should apply as soon as possible.
Responsible recruitment consultant: Henrik Östberg, who can be reached on 0708-491931
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