Interim Search has been commissioned to appoint an interim Customer Service Manager for a global group with its Swedish headquarters in Stockholm. The Customer Service department handles customer contacts with both B2B and B2C customers. The business has 110 employees of which 20 work in the current function that handles order placement, booking of service times, complaints and administrative back-office parts. The role reports directly to a function in the management team.
The Customer Service Manager is responsible for managing and developing staff and optimizing work processes within the Contact Center. This involves coaching in the day-to-day work, training of staff in the longer term, and management through goals and key figures that the role holder creates and follows up. Another important part of achieving the goals is to manage the resources between the different groups and develop the processes so that the work can be done as efficiently as possible.
The Customer Service Manager will work with the various sales departments, finance, logistics, product managers, marketers and others.
To be considered for this position, you should have recent experience in a similar role. You have a few years of leadership experience in complex customer service. Experience of working in SAP is an advantage. Fluency in Swedish and English is a requirement.
We will present candidates on Wednesday, September 14 at 18:00 and interviews at the company will take place on Thursday, September 15, 2016. The assignment is full-time and starts the following week and is expected to last until March 2017.
Are you available from this point on and interested? Send your application as soon as possible.
Responsible recruitment consultant: Ingemar Wallin, who can be reached on 0709-656 956
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