Interim Customer Service Manager

Main tasks and responsibilities;

• Responsibility for leading, motivating and developing the customer service team towards set goals and to ensure a positive customer experience 
• Personal responsibility for 2 Team Leaders and overall responsibility for the unit of up to 40 people
• Measuring and analyzing customer feedback, constantly working on service processes and KPIs to identify areas for improvement and effective service level compliance
• Ensure customers receive timely, efficient and accurate support, maintain positive brand image and foster long-term customer relationships
• Collaborate with other departments to improve the customer experience and solve any problems or issues

To be eligible for the role;

• Experience in a similar position with personal responsibility
• Industry experience in retail, online commerce, telecom or similar would be advantageous
• Used to measuring what you do, striving for continuous improvement, streamlining processes and structure
• Preferably experience and knowledge in AI / AI bot

About the process;

The assignment starts on 1/9, is of 100 % and is expected to last for about 6 months.

We conduct interviews v 33-34, present candidates iv 34 and interviews with clients take place in connection with that.

Do you have the right profile and are you available? Apply today!