Interim Head of Customer Support
Interim Search has been commissioned to appoint an Interim Head of Customer Support for a fast growing energy company in Stockholm.
Main duties
- Lead and develop the customer support team.
- Work actively to build an effective support organization.
- Ensure that the team delivers high quality support through all channels.
- Optimize and develop processes to increase both efficiency and customer satisfaction.
- Responsible for the structure and cooperation with technical partners.
To be eligible for the role:
- You have previous experience working operationally with customer service and process development.
- Experience working as a manager with staff responsibility for customer support.
- Experience in customer relations and good ability to manage IT related needs in a technical support environment, including software solutions and hardware integrations.
- Experience in developing and implementing procedures, processes and ways of working, with good IT skills and a holistic approach.
- Good communication skills.
- Experience in the electrical industry and/or technical products is highly advantageous.
About the process:
The assignment is full time on site with the client starting immediately and is expected to last 3-4 months. Presentation of candidates to the client will take place on Friday, February 28 and interviews with the client company will take place on Monday, March 3. Do you have the right profile and are available? Apply now!
