Interim Search has been asked to appoint an interim IT Service Manager for a software company in Gothenburg. As Service Manager you are responsible for the operation, maintenance and support of the deployed IT Service and its Service Offerings. You will lead day-to-day activities to support and ensure quality of delivery according to agreed SLA's.
This includes:
- Drive IT Service improvements based on the results of the measurements
- Lead and coach the team towards objectives
- Manage operational IT Service and its offerings escalations
- Ensure that appropriate frameworks are used and improved (models, methods, tools, processes, templates etc)
- Participate and support negotiations of appropriate SLAs, OLAs and Contracts
- Serve as a subject matter expert for the overall IT Service and its offerings
- Participate in Change Approval Boards to review proposed IT Service and its offerings changes
You have 5-10 years experience of working in a similar context and it is especially meriting if you have experience from working in a large company with multiple offshore delivery centers and thrives in a multicultural environment.
Duration is estimated at 6 months with possible extension. Available and interested? Send your updated resume as soon as possible to cv@interimsearch.se. Mark your application with reference number 3351
Responsible consultant: Magnus Fagerlund +46 (0)70 550 59 98
The process is ongoing
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