Interim Customer Engagement Lead

Key responsibilities include:

• Focusing on driving omni sales performance by activating the customer in all sales and media channels.
• Driving global strategies and plans and making them relevant within your region for your customer group (e.g. Brand, Customer, Commercial, Media, CRM, Member, Sustainability strategies and plans).
• Creating a thorough customer action and communication plan to engage customer and brand growth for your region.
• Building a solid understanding of the customer groups in the region e.g., market penetration, perception of brand, media consumption, shopping experiences and assortment. Identify challenges, growth opportunities, competition - and suggest strategies and actions to grow the customer group.
• Partnering with key stakeholders to set, follow up and report on KPIs and objectives connected to customer group, key activities or sales periods.

Qualifications:

• You have a university degree in Economics, Marketing, Engineering or equivalent
• You have previous experience from sales, e-commerce and digital marketing
• You have experience building strategies and turning them into detailed action plans to meet goals
• You have knowledge of disciplines within analytics/reporting, marketing and communications
• You have the ability to align stakeholders to drive end results.

About the process:

The assignment is expected to last for about 4 months with immediate start. We present candidates continuously to the client company.

The responsible recruiter is Lena Arrelöv who collaborate with Ida Eriksson.