Interim Team Manager, Customer Service

Main responsibilities and duties:

• Lead and coach a team of approximately 15 customer service representatives in their daily work.
• Ensure that the team achieves set goals in terms of service, quality, and efficiency.
• Work actively to create engagement, team spirit, and a culture where employees thrive and develop.
• Work closely with the CS manager and other team managers on strategic and operational issues.

To be eligible for the role:

• You have at least 5 years of experience working in customer service, including several years in the role of team manager or similar.
• You are a confident, mature, and serious leader who inspires trust and creates structure.
• You are passionate about leadership and have a strong ability to build team spirit and drive culture.
• You have good communication skills, both spoken and written (Swedish and English).

About the process:

The assignment is expected to last for 7 months on a full-time basis, starting immediately. We will present candidates to the client during week 19.

Are you available and have the right profile? Apply now!