Hanna has broad industry experience and has consistently held leadership roles in customer service and customer support. She began her career in the security industry and then moved on to telecommunications and retail. Regardless of the industry, Hanna is driven by working closely with the business and describes herself as very sales-oriented. In her most recent roles, she has been part of the management team and has been ultimately responsible for developing and leading large customer service functions. Hanna enjoys working with process change and has been involved in developing new ways of working to measure KPIs and optimize CRM systems to improve user-friendliness and business. In her most recent assignment as interim customer service manager, she had global responsibility and led a department consisting of employees of seven different nationalities who worked with several European countries.
Hanna is dedicated to developing business value in customer service and has led projects with the goal of providing the best possible service. She is a valued leader and has been involved in many HR processes.
Interim consultant: 2820
Sectors: retail, tech, credit, security, telecom
Level of education: bachelor's degree in economics
Geographical coverage: Stockholm
Compensation: 1,250 SEK/day
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