Interim Head of Customer Support

Main responsibilities and duties:

• Responsible for leading and supporting the team in their daily tasks within the customer service area.
• Ensure that employees deliver high-quality service in customer contacts.
• Work actively with quality assurance through, for example, training, follow-up, and ongoing quality checks.
• Ensure that working methods and procedures comply with the guidelines, objectives, and needs of the business.
• Ensure that the right skills and staffing are in place to achieve the team's set goals.
• Handle labor law issues in collaboration with other team managers and with the support of local HR partners.

To be eligible for the role: 

• Several years of experience in customer-facing roles, with a focus on delivering high-quality service and building strong relationships.
• At least two years of documented experience in personnel management and team leadership.
• Accustomed to collaborating across functions to achieve common goals within the department
• Successfully built and coached strong teams with a focus on performance and development.
• Fluent in both Swedish and English, spoken and written.

About the process:

The assignment is expected to last for 7 months on a full-time basis, starting immediately. We will present candidates to the client on Friday, May 2.

Are you available and have the right profile? Apply now!